Frequently asked questions
Short answers to common plumbing questions from homeowners and businesses around Cincinnati.
Services
Do you offer emergency plumbing?
Yes. We have emergency hours 24/7 for leaks, backups and system failures. Call (513) 916-0123 and tell us what is happening so we can get to you.
How do I know if my water heater needs repair or replacement?
No hot water, uneven temperatures or a part that has failed are often repairable. Water pooling under the tank, rust in the hot water or a tank well past a decade old usually points to replacement. We repair and replace water heaters, and we install Bradford White and Navien systems.
Why does my drain keep clogging?
Grease in kitchen lines, hair and soap in bathroom drains, and wipes or other items that should not be flushed are the usual causes. If a clog keeps coming back after it is cleared, the blockage may be deeper in the line. We clear kitchen, bathroom, laundry and main sewer lines.
What should I do if a pipe bursts or I have a major leak?
Shut off the main water valve first, then turn off electricity near the water if you can do it safely. Move belongings away from the water and call us right away. We handle leaks, backups and system failures as emergency calls.
Do you handle sewer line problems and backups?
Yes. We clear main sewer lines as well as kitchen, bathroom and laundry drains, and we respond to backups. A backup in more than one fixture at once often points to the main line.
Why does my sump pump run constantly, or not at all?
A pump that runs nonstop is often held on by a stuck float switch, or it is dealing with a lot of groundwater. A pump that never runs may be unplugged, on a tripped breaker, or have a failed switch or motor. We install, maintain and upgrade sump pumps, and we replace failed ones.
Can you find a hidden leak without opening up the wall?
Locating hidden leaks is one of our services, and we work to keep demolition to a minimum. We trace where the water is coming from first, so any opening we make is small and in the right spot.
Company
Do you work on both homes and businesses?
Yes. We do residential and commercial plumbing. For businesses that includes commercial drain cleaning, commercial water heaters, renovation plumbing, emergency response, and permit coordination and inspection support.
Are you licensed, and do you handle permits?
Our team is licensed and bonded, and Tony is a licensed Master Plumber in Ohio. All of our work is completed to code. We coordinate permits and support city inspections where a job calls for them.
Area
Which towns do you serve?
We serve Cincinnati, Norwood, Deer Park, Reading, Blue Ash, Montgomery, Sharonville and Springdale. We also work in other Southwest Ohio towns across Hamilton, Butler, Warren and Clermont counties. If you do not see your town, call and ask.
Scheduling
How do I request a quote?
Fill out the quote form on the contact page or call (513) 916-0123. Tell us what is going on, where the property is and the best number to reach you, and we will follow up to talk through the work.
What are your hours?
We are open Monday through Friday, 10:00 AM to 6:00 PM. Saturday and Sunday are by appointment. Emergency hours are 24/7.